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FAQs


Otter Message

All your questions, answered.

If you don't see the answer to what you are looking for please send us a quick message and we will be glad to help.


General Questions

Q: How many theme revisions do I get with my package?
A: As many as needed based on one intial, approved design . We usually start with 1 - 3 initial designs which are presented to you for approval. You get to decide what you like, what you don't, and we keep moving forward until completed.

Q: What are theme restrictions?
A: Even though infrequent, some features requested to be included as part of a custom theme might not be doable.

Q: Can I host videos or big files?
A: No. Our servers are customized to store website files, only. There are many services such as YouTube and Vimeo for video hosting and Dropbox and Box for big files.

Q: How many post revisions can I save?
A: You can save up to 3 post revisions for each page and post.

Q: Can you install plugins for me?
A: Yes, please ask for details.

Q: What is the difference between domain and hosting?
A: A domain is the web address users type to find your website such as www.mywebsite.com while hosting is the service that hosts website files.

Q: Can I host high traffic sites?
A: Yes, please ask for details. We have options to scale your website's performance when needed.

Q: What is the setup fee for?
A: The setup fee allows our team to create the entire website for you, from start to finish.

Q: Do you offer custom services?
A: Yes, please ask for details, we have over 8 years of experience.

Q: What is the Rent-to-Own program?
A: Proprietary web-based services such as SquareSpace, Wix, and Weebly do not let you take your website if you decide to leave. With us you do via this program and the requirements are simply to stay with us a minimum of 1 year.

Q: Can I buyout my website before the 1 year minimum?
A: Yes, please ask for details.

Q: What is the Flexible Website approach?
A: All websites are different. Our packages are the base of your new website but your needs will make it unique. We are flexible, we want you to have the site you need.


E-commerce

Q: Who ads products to the store?
A: We will add up to 15 products and up to 15 categories to the store and train you on how to do it yourself. We can also do it for you, please ask for details.

Q: What if I need more products?
A: We have product quantity add-ons ready when you need them, please ask for details.

Q: How many payment gateways are included?
A: Your package comes with out-of-the-box integration of up to 2 supported payment portals. Some payment gateways are paid extensions which are billed separately, please ask for details.

Q: How many shipping methods are included?
A: Your package comes with one shipping method, custom flat fee or out-of-the-box UPS integration. Other shipping methods are paid extensions which are billed separately, please ask for details.


Miscellaneaous

Q: Why are my unused post tags being deleted?
A: Unused post tags clutter the database making your site slower.

Q: Why is my trash being emptied?
A: Page and post trash clutters the database making your site slower.


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Latest Projects

Some of the latest projects we have worked on.

 

 

Service Areas

Otter Creative Studio is currently located in the heart of Murrieta in Southern California.

We provide services to businesses in and surrounding the counties of San Diego—where we spent our first 8 years of business, Riverside, Orange, San Bernardino, San Luis Obispo, Kern, Ventura, Santa Barbara, Imperial, and Los Angeles.

We have clients from all over the United States. Contact us to see in which ways we can help you with your online needs.

 
 

 

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*Some restrictions apply. Please read our FAQs or contact us for more information. Package customizations also available.